Building experiences for 5 years. Currently a Global Shaper & building CARS24.
Conversation design for AI chatbot
How I built an AI chatbot that cut support tickets by 85% through LLM prompt training & billingual UX writing.
UX writing for CARS24 B2B subscription paywall
How I strategized IA & UX copy for CARS24's subscription tiers, leading to 20% adoption in the first 30 days.
Designing voice & tone for a low-literacy user base
How I researched for and built a content guidelines for a scalable content model for CARS
Career highlights