Currently a lead UX writer @CARS24. I also design conversations & build content systems
Conversation design for AI chatbot
How I built an AI chatbot that cut support tickets by 85% through LLM prompt training & billingual UX writing.
UX writing for CARS24 B2B subscription paywall
How I strategized IA & UX copy for CARS24's subscription tiers, leading to 20% adoption in the first 30 days.
Designing voice & tone for a low-literacy user base
How I researched for and built content guidelines for a scalable content model for CARS24.
Fact check